Terms & Conditions
To assist us with the smooth operation of our clinic and provide you with quality care and service, please be aware of the following terms and conditions.
APPOINTMENTS ARE REQUIRED
Consultations are by appointment only.
If you have repairs or concerns with a hearing device, please call first and discuss this with our staff as most repairs can be attended to without a consultation with the Audiologist. The staff will make a time for you to attend the office.
PAYMENT IS REQUIRED AT THE TIME OF CONSULTATION
Consultations must be paid at the time of the consultation. A $15.00 administration fee will be added should payment not be received on the same day as the consultation.
POSTAGE OF HEARING DEVICES
Ayling Hearing will only send devices via our authorized courier or Australia Post via Express Post. Should you require a Hearing Device to be sent to you for any reason (for e.g. repairs and maintenance) a courier fee will be charged.
Ayling Hearing can not be held accountable for delays in courier and shipping or loss and damage while with the courier or Australia Post. (This includes VIP orders!)
CONSULTATION FEE WILL BE CHARGED
All consultations are chargeable. A minimum consultation fee will be charged for every appointment. This applies to, but not limited to, hearing tests that are unable to be completed due to any reason such as wax in ears or non-cooperation. OHS / DVA patients are exempt only if covered under the Office of Hearing Services Program (HSP) Voucher Scheme, otherwise appointment fees will be charged.
REPAIRS
Repairs will be conducted in a timely manner but we can not guarantee to conduct the repairs while you wait. It is advisable to call first and make a suitable time to attend.
If you need repairs to hearing devices, please call first and discuss this with our staff as most repairs can be attended to without a consultation with the Audiologist. (Consults with the Audiologist are charged!) The staff will make a time for you to attend the office and work out a solution.
Minimum repair fee is $25 per device for ‘in house’ repairs; Minimum fee of $75 per device for ‘sent out’ repairs. Please ask for a quote first if required!
All repairs are charged a fee. (Unless covered by HSP / DVA Voucher Scheme)